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Stock Orders Less than 30 days from Invoice Date
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Return due to Product Failure: We replace the item from our
inventory, and return the defective item to the factory.
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Return due to Customer Order Error: We will credit or replace from
stock, as applicable. These returns are subject to a repackaging cost if
not in their original cartons, and all freight charges. A restocking
charge may be added on some items.
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Return due to Our Error: We will credit or replace from stock, as
applicable. If not in original cartons, a repacking cost will be added.
Stock Orders Greater than 30 days from Invoice Date
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Return due to Product Failure: Customer to follow factory
defective/warranty plan.
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Return due to Customer Order Error: Non-returnable.
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Return due to Processing Error: Generally non-returnable.
Factory Direct Orders
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Return due to Product Failure: Customer to follow factory
defective/warranty plan.
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Return due to Customer Order Error: Generally non-returnable.
If we can negotiate a return with the supplier, the return is subject to
restocking and all freight charges.
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Return due to Processing Error: (less than 30 days from invoice
date) will be credited and arrangements for the return to supplier will be
made.
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Return due to Processing Error: (greater than 30 days from date of
invoice) non-returnable.
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