Returns from Commercial Shipping Addresses
All regularly stocked items, with the exception of consumable products, may be returned to us if the item is unused and in all the original manufacturer’s packaging. In order for returns to be accepted, your items must be returned within 30 days from receipt of your order. Please contact our Web Department at 1-800-282-1977 (option 5) before returning an item so a return authorization can be created. Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s) minus the 20% restocking fee and return freight/shipping charges. Additional fees may apply for returns from residential addresses.
To return special order items and items shipped direct from the manufacturer, please contact our Web Department at 1-800-282-1977 (option 5) to request a return with the manufacturer. Items must be unused and in the original packaging that was received. Since manufacturer return policies and restocking fees vary, please contact us as soon as possible so a return request can be submitted. Although we attempt to receive a return authorization for all items, please note that some items on our website are made-to-order are not able to be returned.
Unfortunately, we are unable to accept returns on parts.
The return shipping fee for a standard return is the responsibility of the customer submitting the request. For international returns, you will be responsible for the brokerage fees, duties, and taxes that may be applied. These fees may be applied after the return has been processed.
Why do we charge restocking fees? Because it allows us to maintain the lowest possible prices on our products. When an item is returned, there are additional costs associated with processing the return.
Returns for Consumable Items
In order to maintain the quality of our inventory, we are unable to accept returned consumable products. By not accepting returned consumable products we can ensure the product you order has not been tampered with and has adequate shelf life. Please contact our Web Department at 1-800-282-1977 (option 5) if you have questions regarding our returns policy.
For all other sales-related questions, you can email us at: firstname.lastname@example.org.